JIM
OLFACTORY:
NOIR MODE
Support Team Online
Order
Assistance.
We want you to have a perfect experience with our fragrances. If you need help updating your delivery details, tracking a shipment, or have questions about your bottle, our friendly support team is here to assist.
Just fill out our simple contact form on the right, or enter your order number in our tracking terminal to see exactly where your package is.
CALL US
+91 98100 23117
Customer Care | Mon - Sat
Frequently Asked Questions
Standard Transit
Most orders arrive within 2 to 3 business days. If it's very hot or cold outdoors, we use climate-insulated packaging to keep your perfume perfectly safe during transit.
Changing Your Order
We can easily change your delivery address or order items before they ship out. Please message us as soon as possible with your order number.
Our Quality Guarantee
We want you to absolutely love your scent. If you are not happy with its strength, longevity, or presentation, we will gladly arrange a helpful replacement or return within 14 days of delivery.
Submit a Support Request
Message Sent!
Thank you! Your support ticket reference is JIM-T-984. A helpful team member will contact you shortly by email.
Delivery Tracker
Enter your order number below to check your delivery status (Try: JIM-8891).
#
Order Confirmed
09:12 AMOur lab checked and packed your perfume carefully.
Shipped from Warehouse
02:30 PMPacked securely in climate-insulated wrapping to protect the fragrance quality.
Out for Delivery
IN TRANSITYour package is on its way. Tracked and temperature-safe.
Delivered Successfully
PENDINGHanded over safely. Enjoy your new scent!
DELIVERING TO
Alexander Vance, New Delhi
FRAGRANCE CHOICE
JIM. SAPPHIRE DISTILLATE / 100ml Eau de Parfum
JIM Support Assistant
Hi there! Welcome to JIM support. How can we help you with your order or fragrance today?